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Your Privacy Matters — Here's How We Handle It

At link hoktoto, your account details, payment information and withdrawal history stay secure with us.

Deposits and withdrawals encryptedYour data stays in-regionSupport available via live chat and email
link hoktoto Your Privacy Matters — Here's How We Handle It
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to check what information we hold about you, or need to request a correction, our…

Live Chat Open the chat window in the bottom corner of your account page.
Email Support Send a privacy question to [email protected]. Include your username or account email.
Account Settings Update your personal details, email and phone directly from Settings in the lobby.
HOW WE SECURE YOUR DATA

Data Handling and Account Protection

link hoktoto uses encryption on all payment and login data so your DANA, OVO, GoPay or QRIS details never travel unprotected.

Encryption

All deposits, withdrawals and login sessions use 256-bit SSL encryption. Your payment details never appear in plain text anywhere on our servers.

Device Security

We alert you by email when a new device logs into your account. You can review active sessions and log out from any device in your Security settings.

Cookie Use

We use cookies to remember your language, username and login status. No third-party cookies track you off-site. Disable them anytime in your browser.

Data Retention

Active account records stay with us for as long as your account is open. After closure, we keep records for seven years to meet local compliance rules.

Data Export

Request a complete export of your account data — transactions, login history, personal details — from Support. We send it within five business days.

Account Deletion

You can ask us to close your account and delete your data from Settings. We remove everything within 30 days where local law permits.

Frequently Asked Privacy Questions

These are the privacy and data questions we hear most from players in Yogyakarta, Jakarta and across Indonesia. If your question isn't answered here, reach out to our support team via live chat or email.

Your account stays inactive but your data remains secure with us. We keep it for seven years after closure to help resolve any disputes and meet local compliance requirements. You can request deletion anytime, and we'll remove your data within 30 days where local law permits.

Yes. Go to Support in your account and request a data export. We'll compile your personal details, payment history, login records and game activity into a file and send it to your email within five business days.

All payment information is encrypted with 256-bit SSL before it reaches our servers. We never store your full card or wallet details — only the payment method type and the last four digits for your records and withdrawal verification.

No. We do not sell or share your data with third parties. We only share information with local authorities where local law requires us to report suspicious activity or comply with regulatory requests.

We recommend changing your password every 90 days. You can do this anytime from Security Settings in your account dashboard. If you suspect your account has been compromised, change it immediately and contact our support team.

Log out immediately and contact support via live chat or email. We can review your login history, lock your account and reset your password. We also monitor all accounts for fraud and alert you by email if we spot a login from an unfamiliar device.

You can request account deletion anytime from your Settings or by contacting Support. We'll close your account and remove your data within 30 days where local law permits. Some records may be kept longer for regulatory compliance.